What postal company do you use?

We dispatch our LeatherJack products to the buyers’ designated locations & addresses using best quality service couriers like DHL, DPEX, etc. from Pakistan for custom orders and Australia Post for ‘Next Day Delivery’ orders.

What’s the status of my order? How do I track it?

We’ll keep you in loop during the entire process via step-by-step notification-emails about your order’s status. As soon as your jacket is shipped we will email you the tracking number of our courier (DHL, Dpex, Australia Post) and you can track your order on their website. If you still are facing issues send us an email at sales@leatherjack.com.au

How do I change my shipping address?

For custom orders send us an email at sales@leatherjack.com.au with in 7 working days to ensure we get it before your item is shipped. If your item is shipped at the wrong address, we are not responsible for it. If it is returned to us and is not received we will ship is back to you, you will have to pay the postage of that shipment. Standard size orders are shipped same day therefore check your address carefully before placing your order. If your item is shipped at the wrong address, we are not responsible for it. If it is returned to us we will ship it back to you and you will bear the postage of that shipment.

Do I have to pay Customs and Duties?

Customs and duties are not charged in Australia.

How can I pay for my order to leatherjack.com.au?

For customers’ convenience leatherjack.com.au accepts Paypal, Visa, Mastercard, American Express, Pin Payment, eWay and bank transfer for payment

Can I make changes after placing my order?

For custom size order changes may be made after an order is submitted but within one business day as your order will under process next day. As a result, we are unable to cancel or make any changes after one business day to an order once it has been placed.

Standard size orders are shipped directly from the warehouse same day. We shall try our best to accommodate the changes in jacket, size, color and address before the jacket is shipped.

Where can I look for information on the order I placed?

You will receive an email including all the details of your order like tracking no., price, order no etc.

Do you ship orders worldwide?

Only Australia wide. We dispatch our LeatherJack products to the buyers’ designated locations & addresses using best quality service couriers like DHL, DPEX, etc. from Pakistan for custom orders and Australia Post for ‘Next Day Delivery’ orders.

Is ordering online secure?

Your order is secured and to protect your privacy, we use Paypal, Visa, Mastercard, American Express, Pin Payment, eWay and bank transfer for payment.

How long will it take to receive my order?

For ‘Next Day Delivery’ – We ship through Express / Parcel of Australia Post the same day if orders are received by 3.00 pm. To keep track of your order we email and/or text tracking no. to our valued customers as soon as LeatherJack products are dispatched.

For Custom Orders – 14-21 days to deliver your orders. To keep track of your order we email and/or text Tracking No. to our valued customers as soon LeatherJack products are shipped.

Why do I need to register?

You can buy any jacket by signing in as guest but to help us assist you better in the future, please register as a customer on our site. Simply access "Account Registration" on the "My Account" page.

How do I access my account history?

If you have registered for an account on LeatherJack, you may access that information on the "My Account" page. Simply enter your User ID and password on Login or Create an Account Page to access your purchase history, address book, and reminder information.

Where do you get your leather?

We purchase the raw hides and apply tanning process to transform them into beautiful leather apparel and accessories

Why do I need to register?

You can buy any jacket by signing in as guest but to help us assist you better in the future, please register as a customer on our site. Simply access "Account Registration" on the "My Account" page.